Raf and Grace, a unique slow fashion brand, delightfully crafts limited edition items from repurposed and recycled materials. Founder Sarah Jackson found herself swamped as packing orders took over her week. She urgently needed a trustworthy fulfilment partner to ensure her customers felt that special personal touch, no matter who did the packing.
As the business boomed, the fun started to fade, with fulfilling orders taking up most of her time and leaving little space for marketing or promoting the brand. This created mounting pressure. A significant challenge was the absence of barcodes on her stock, coupled with a wide variety of small, intricate jewellery pieces a new team needed to learn about.
Solution
Sarah received a recommendation from Helen Dukes at Disko Kids to check out Birch, although she had another suggestion from a friend. It wasn’t a straightforward choice, but once Sarah met our team, she was convinced we could offer her customers the same level of care she provides.
We teamed up with Sarah to barcode her full collection, and in just a few days, everything was up and running in our system. Her stock was smoothly transferred from her kitchen and home office to our Birch shelves. Our local proximity to Sarah made the transition seamless, allowing her to stop by and connect with our team whenever she likes.
Results
Sarah is thrilled to know her customers and stock are in great hands. She now has the freedom to explore new products and focus on promoting and expanding her brand, all the things she truly loves doing.
Is fulfilment taking over your week?
Get in touch and we’ll show you how we can look after your orders, with the same care you give your customers.
Let’s talk. Call us on 0115 951 2468 or email team@birchprint.co.uk.
Birch print is more then a printers. They get to know your business, your customers and make sure your visual messaging is being delivered, From the swing ticket on my garment to the design of the box my customer receives. My brand values were transparent on every touch point. Thank you Birch Print for caring, Alicia x
Alicia Kite – CEO / Founder
Birch produce and hold stock of various marketing collateral for our depots to call off, this ranges from pull-up banners and foamex header signs to bone china teapots and engraved cutlery. Birch have proven themselves time and again to be highly competitive on costs and having such a trusted supply partner for such a wide range of services saves so much time, administration and worry over sourcing new suppliers.
Andy Webb -Marketing Communications Manager
Pitman Training Group has worked with Birch for close on 10 years and they have always delivered high quality materials across a whole range of products, from posters to pull up banners and much more. They have partnered with Pitman Training to ensure we have consistent branding across our marketing material and have integrated their Marketing Resource Centre (MRC) into our Pitman hosted “Marketing Hub”. Birch have always operated in a very professional manner and respond to requests quickly and efficiently.
Paul Lewis – Managing Director
Thank you to the team at Birch for all of their help with my latest order of promotional items for our charity event. Flawless service and fast delivery.
Brian – Managing Director
I approached Birch Print to get some printing done having used them in the past. What immediately impressed me was the interest in and enthusiasm for my new fledgling product. There was an immediate input of ideas, innovation in design and a genuine interest in both my market and business.
Birch Print not only PRINT for you but they also PARTNER you in the journey and truly add value to your design, marketing and ultimately your product.
Colin Hutchison – Founder and MD
Working with the Birch team was a pleasure. When building a new store we needed a business partner who took away the headaches, and created solutions not problems. Birch managed to hit deadlines and produce high quality POS enabling us to get open on time and with a great looking store.