Meet Mark, our Warehouse Manager

What are the responsibilities of the Warehouse Manager at Birch?

As a Warehouse Manager I oversee all aspects of warehouse duties. This predominantly involves managing our customers stock, arranging deliveries and collections, and maintaining the company vehicles including the forklift. I also organise the fulfilment side of the business, so when a promo campaign happens, the warehouse becomes a hive of activity.

Pre-Covid we would have visitors to the warehouse, so it’s important everything is ship shape.

Is there any training required for the role?

All training has been provided over the years, from forklift to IT training. More recently we’ve had a new management information system, which we’ve all had to learn.  This system has made a big difference in how the warehouse manages all aspects of the day to day running. It’s more efficient, easier to manage, and brings all aspects of the business in line. We’re able to work more collaboratively as a team.

How long have you been at Birch?

This year, I will have been with Birch for 19 years! I’m almost part of the furniture!

What has it been like being with the business for such a long time?

Over the years there have been many changes. We’ve been at Heritage House 16 years now, and I was involved in the move. Over the time, we’ve had to move around within the premises, predominantly the warehouse space to accommodate changes within the business. Our customers and campaigns are very varied, so there’s no chance of being bored.

What are the benefits and challenges of the role?

The benefits are that after 19 years in the role, some would say I know what I’m doing! I’m trusted to run the warehouse and my opinions are valued. There are however, the challenges of finding the best solution for despatching unusual shaped and sized consignments so they arrive in one piece, plus remote destinations to contend with. Along with the curve balls of accommodating around 80 pallets at very little notice. All in a day’s work though……..just as long as I have time for a coffee break 😊

If you weren’t doing this, what would you be doing?

I would be enjoying some walks around the peak and lake districts.


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