BPEC are a provider of specialist industry recognised qualifications in the plumbing, renewable energy, gas and electrical training sector. Colleges, training centres, employers and learners utilise the training courses and learning manuals produced by BPEC and many of the courses within this sector use the manuals and workbooks for their students on a daily basis.
BPEC were facing the challenge of balancing order volumes efficiently and keeping track of unit price. Too few orders and the unit price wasn’t a commercially viable rate, too many and stock could sit for months on end. Some courses were incredibly popular, whereas others were more niche, and putting equal quantities of manuals into stock to achieve consistency of price meant stock levels were disproportionally high. Furthermore, when changes to courses were required large volumes of manuals had to be scrapped – a waste on many fronts.
Stock management was another challenge. With the stock being held off site and picked by their incumbent supplier, getting records to tally and performing stock checks was an admin nightmare! Many of the manual design’s had also become outdated, due to stock sitting with BPEC for long periods of time.
Our objective was fourfold:
The only way to tackle this challenge was to listen and make note. Our team spent a lot of time working together with BPEC to understand each and every frustration they were facing and in doing so, we were able to highlight some core issues that had not been considered. Holding such large volumes of training material meant that any changes to the course, however minor, would lead to a plethora of perfectly good stock being written off.
To kick start the project, we updated all of the artwork across the whole suite of manuals. This included a new finishing process for each manual which resulted in a slick set of refreshed branded manuals across BPEC’s full learning material offering. During our consultation, we explored ways in which we could create an even pricing matrix that considered the total overall manual usage and not just the individual manuals. This enabled us to provide effective scale that reduced annual spend significantly. There was very little historic data to work from, so together we drew up some assumptions that would allow for a monthly level of stock to be held for each manual, with a back-up of a 48-hour turnaround if any exceptional order requests for made.
Our primary focus for BPEC was to make the transition to us as seamless as possible, so we liaised directly with their incumbent supplier and moved all of their stock into our 27,000 sq. ft. warehouse. The stock was counted on receipt and the figures were confirmed back to BPEC in preparation for the first stock orders to be called off. Our ‘first in first out’ stock management process was ideal to ensure the older manuals were dispatched first, therefore making use of stock that was already paid for.
At the end of our first year working with BPEC they had made significant progress in reducing the overall cost of manuals to the business, and team administration costs were also reduced.
We provide monthly usage and movement reports which clearly demonstrate patterns of usage and seasonal impacts. These have enabled greater control of stock levels during peak and off-peak periods and allowed us to manage stock levels more dynamically, particularly during the pandemic.
BPEC training manuals are now all consistently on brand, stock levels are managed to a fine margin, maximising both on demand production and economies of scale, and stock usage is reported each month.
In addition, by adding unique barcodes to each manual we’re now able to trace each training manual to a college or user. This has further protected the intellectual property of BPEC which is contained within each manual.Back to case studies
Birch print is more then a printers. They get to know your business, your customers and make sure your visual messaging is being delivered, From the swing ticket on my garment to the design of the box my customer receives. My brand values were transparent on every touch point. Thank you Birch Print for caring, Alicia x
Dedication, creativity and superlative is unquestionably what defines Birch Print. Birch has been an excellent supplier for us at SC Johnson Professional, where promotional items and print materials have been provided with the highest level of quality, promptness and a marvelous touch of exceptionality and authenticity – therefore contributing to the success of our brand during key tradeshows and exhibitions.
With a roll-up-the-sleeves attitude, Natasha and the team are always ready to jump in and help, and it is an absolute pleasure working with them as they always think how to throw innovation in the face of convention.
We’d like to say massive thanks to Birch Print for their immaculate service.
Thank you to the team at Birch for all of their help with my latest order of promotional items for our charity event. Flawless service and fast delivery.
Birch has been an excellent print supplier for us! Andrea and her team have been incredibly helpful and friendly throughout our collaboration. They have provided high-quality promotional items and print materials that truly represent our brand well.
Andrea and the team’s expertise has been invaluable in guiding us through the process. Natasha is always available to answer questions and offer insights, making sure we make the right choices for our marketing needs.
One of the standout features of working with Birch is their team’s approachable nature. They are easy to communicate with and have been receptive to our preferences and ideas. The print quality has been consistently impressive, with vibrant colours and sharp details that make our materials visually appealing, adding value to our promotional campaigns and events.
Birch are a pleasure to work with, and we highly recommend their services for anyone in need of a reliable and quality-driven print supplier.
‘When I launched the company although I knew plenty about fashion and sportswear, I had no knowledge or experience regarding packaging. I knew looking at the online options would not be helpful as I wanted a company that I could talk my ideas through with.
I was so grateful for the recommendation to Birch as they listened to what I wanted and were able to provide solutions and samples that ultimately brought my ideas to life, delivering a very bespoke service. I receive lots of positive comments about my packaging…..thanks Birch for pulling this together with me.’
After working with Birch for a number of years and already having a very strong working relationship, it was a pleasure to hear that they could offer storage & fulfilment to support smaller, but growing fashion brands. Birch are a strong & reliable team who keep us consistently updated with regular communication which provides us with comfort and confidence.
They always go the extra mile and are an extension of our own team! Having all our printing and packaging alongside storage and fulfilment also helps us to reduce our transport times/costs. I would very much recommend Birch to help support brands who want a close and reliable service when you are ready to make the leap to not doing it all yourself!
Birch produce and hold stock of various marketing collateral for our depots to call off, this ranges from pull-up banners and foamex header signs to bone china teapots and engraved cutlery. Birch have proven themselves time and again to be highly competitive on costs and having such a trusted supply partner for such a wide range of services saves so much time, administration and worry over sourcing new suppliers.
The team at Birch Print have produced our packaging since 2020. Since the moment we started working with them, they have always gone above and beyond to provide us with a personal, supportive, efficient and flexible service, regardless of the size of our business.
Outsourcing our distribution and relinquishing control of a key element of our customer experience was a huge but necessary step for our growing business. Customer service is at the heart of our brand and our priority was to retain the speed of delivery, personal touches and flexibility that our customers had grown to expect from us. There were plenty of providers who offered outsourced distribution but very few that catered so perfectly to small but growing independent brands. Birch have been the perfect choice for us. Like us, they are a family business that prides itself on customer relationships.
From the very start, they have understood our specific needs, developed a service that caters to them and have worked with us to introduce efficiencies and improvements along the way. We have recommended the team at Birch to fellow independent brands and would be more than happy to chat to anyone considering making the move to outsourcing their distribution to Birch.
Pitman Training Group has worked with Birch for close on 10 years and they have always delivered high quality materials across a whole range of products, from posters to pull up banners and much more. They have partnered with Pitman Training to ensure we have consistent branding across our marketing material and have integrated their Marketing Resource Centre (MRC) into our Pitman hosted “Marketing Hub”. Birch have always operated in a very professional manner and respond to requests quickly and efficiently.
I approached Birch Print to get some printing done having used them in the past. What immediately impressed me was the interest in and enthusiasm for my new fledgling product. There was an immediate input of ideas, innovation in design and a genuine interest in both my market and business.
Birch Print not only PRINT for you but they also PARTNER you in the journey and truly add value to your design, marketing and ultimately your product.
Working with the Birch team was a pleasure. When building a new store we needed a business partner who took away the headaches, and created solutions not problems. Birch managed to hit deadlines and produce high quality POS enabling us to get open on time and with a great looking store.
Sustainability, quality and design are core to our business and it was important for us to find a packaging supplier that shares our values. After a long search we were delighted to find Birch Print. Andrea and the team have been beyond helpful, hand-holding us through the entire process, understanding our needs, providing us with ideas and alternatives based on their in-depth knowledge and experience and being 100% flexible along the way.
Their approach to customer service is second to none and we’ve had already incredible feedback from our customers who love our new branded packaging.
After using Birch at a previous company they were the first printing firm I turned to for this crucial and complex project. I can always rely on the team to deliver high quality materials on time and to leave no stone unturned in ensuring that every element throughout the process has been well thought out and planned for. I wouldn’t hesitate to recommend Birch Print to anyone looking for a fast, quality and reliable service.
Working with Andrea & her team is always a joy & a pleasure. As an independent UK based company we truly value working directly with a British supplier. The communication, care & attention we consistently receive from Birch is inspiring.
We selected Birch as our preferred print supplier because they deliver to a high standard and continually come up with new and innovative ways for us to showcase our brand. The team are a pleasure to work with and are always very responsive to our needs, whether it’s a last minute request or an ongoing project. The quality of their work is always of a high standard and I wouldn’t hesitate to recommend them.
The print-on-demand portal is a fantastic service and allows us to be flexible and responsive. This quick and efficient online tool is backed up by a reliable and personal customer service – meaning the perfect print solution is delivered, every time.
Developing new packaging with Birch Print has been a smooth and efficient process. Andrea and the team have fully understood our requirements and interpreted our design briefs effectively, resulting in well designed, great quality boxes to compliment our premium product.
It is always very challenging for an art gallery to publish exhibition material such as publications, invitation cards and posters. We have been working for many years with Andrea and her team as we know that the end products will have the highest quality we aim for to best represent the artworks reproduced. The team at Birch has the client as its priority and will go beyond expectations to achieve high standards of production within deadlines.
Over the years, we have recommended Birch Print to our art colleagues and to other businesses who could benefit from their services and will happily continue to do.
Birch have really made a difference to the smooth running of our business and joining forces with them has been a breath of fresh air. Our Finance Officer said, “From the first meeting, I felt that this was an organisation that BPEC could do business with as they are upfront and honest, especially when explaining the new processes of digital printing and varied media.”
We were finally able to get someone to put up our Caremark signage against our blue wall. It looks awesome! Thank you for customizing it into white and for all your help with this project.
Your team are amazing, I really do appreciate the hard work, as I know we always give you tight deadlines.
Working with Andrea and the team from Birch Print is always delightful and rewarding. From the continuous support and bespoke promotional offerings, Birch have always helped us create very unique products that stand out and work well for what we want to achieve. We know if we need support we always get the best from Birch whether it’s a last minute request or an ongoing project – the team are very helpful and knowledgeable and always keen to keep us updated with new products available. Not to mention the quality of the work produced is always as expected if not better.